Privacy Policy
Last Updated: June 14, 2026
The Outreach Project LLC ("The Outreach Project," "TOP," "we," "us," or "our") provides a resource network, media platform, nonprofit directory, and community features for veterans, first responders, their families, and supporters.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website, mobile applications, podcast platforms, community features, nonprofit directory, and related services (collectively, the "Services").
Our iOS and Android applications currently provide access to the same secure web-based platform through an in-app browser. Data practices are substantially similar across web and mobile access.
Information We Collect
Account Information
When you create an account, sign in, or complete onboarding, we may collect:
- Name
- Email address
- Profile information
- User preferences
- Authentication data provided through WorkOS or other identity providers
User Content & Activity
We may collect information you voluntarily create or submit, including:
- Community posts
- Comments
- Saved organizations
- Favorites
- Messages submitted through contact forms
- Profile content
- Other activity within the Services
Payment Information
Memberships, sponsorships, donations, and other payments are processed through Stripe or other third-party payment processors.
We do not store complete payment card numbers on our servers. We may retain transaction identifiers, billing status, customer references, and subscription information necessary to provide Services.
Technical Information
We automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Referral URLs
- Usage logs
- Security logs
- Access timestamps
Device Permissions
If you choose to upload photos or media, we may request access to your device camera, microphone, or photo library at the time of use.
We do not use precise location tracking or advertising identifiers for cross-app behavioral advertising.
How We Use Information
We use information to:
- Provide account access and authentication
- Deliver community and directory functionality
- Process memberships, sponsorships, and payments
- Respond to inquiries and support requests
- Improve platform functionality and security
- Prevent fraud, abuse, and unauthorized activity
- Comply with legal obligations
- Communicate service updates and operational notices
Nonprofit Directory Information
The Outreach Project maintains a directory of nonprofit organizations and related resources.
Directory information may be obtained from publicly available records, including IRS data, information submitted by organizations, publicly available websites, and other third-party sources.
While we strive to maintain accurate information, we do not guarantee the accuracy, completeness, availability, current status, tax classification, licensing, eligibility, effectiveness, or operational status of any organization listed within the directory.
Inclusion within the directory does not constitute endorsement, certification, accreditation, recommendation, or verification by The Outreach Project.
Users are solely responsible for independently evaluating any organization, service provider, resource, or opportunity before engaging with them.
Sharing of Information
We may share information with service providers that assist in operating our Services, including:
- Supabase (data storage)
- WorkOS (authentication)
- Stripe (payment processing)
- Vercel (hosting and infrastructure)
- Analytics and security providers
We do not sell personal information.
We may disclose information:
- To comply with applicable laws or legal process
- To protect users, the public, or our platform
- To investigate fraud, abuse, or security incidents
- In connection with a merger, acquisition, asset sale, or restructuring
Data Retention
We retain information for as long as reasonably necessary to:
- Maintain user accounts
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
We may retain certain records after account closure where permitted or required by law.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information.
These measures include:
- HTTPS encryption in transit
- Access controls
- Authentication protections
- Industry-standard hosting practices
No method of transmission or storage can be guaranteed to be completely secure.
User Content
Users are solely responsible for content they submit, publish, upload, or share through the Services.
We reserve the right, but not the obligation, to review, remove, restrict, or moderate content that violates our policies, applicable law, or the safety of our community.
Children's Privacy
The Services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to remove it.
Your Choices
You may:
- Update profile information
- Modify account settings
- Manage memberships where applicable
- Contact us regarding account-related requests
- Request deletion of your account subject to legal retention requirements
Membership billing may be managed through the Stripe Customer Portal where available.
Important Disclaimers
The Outreach Project provides informational content, directory listings, community discussions, podcast content, and resource discovery tools.
Information available through the Services is provided for informational and educational purposes only and should not be considered medical, mental health, legal, financial, tax, professional, or emergency-response advice.
The Outreach Project is not a healthcare provider, mental health treatment provider, legal services provider, emergency response provider, or crisis intervention service.
If you are experiencing an emergency, call 911 or your local emergency services provider immediately.
If you are experiencing a mental health crisis or thoughts of self-harm, contact 988 or seek immediate professional assistance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be reflected by updating the "Last Updated" date at the top of this page.
Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
Questions regarding this Privacy Policy may be submitted through our contact form or by contacting:
The Outreach Project LLC
Email:inbox@theoutreach-project.com